Returns/Exchanges

All sales are final on our products. 

Our new policy is you must film yourself opening the box from start to finish for proof of damaged or missing items. If an item arrives damaged or missing,  please contact us within 24 hours of receiving your order for partial/full refund which will be credited on a gift-card, after review of video proof. Depending on the severity of the damage, we may suggest that you contact the shipping provider and file a claim with them as the packages are insured and the damages occur during the shipping process. 

No credit will be issued if proof is sent after 24 hours of receiving your order. 

We cannot be responsible for damaged/missing items if you choose to not open up your boxes till a later time. We have no way of proving that the items arrived that way. 

 

***Our high end skincare/makeup products are not guaranteed to come with a box, and sometimes outer box may have wear/tear depending how it arrives to us, so please keep that in mind as we cannot refund for this***

 

Thank you so much for supporting Bossladyhustle.